Privacy Policy

Effective date: June 5, 2026

At Ukivu, we are dedicated to earning and preserving your trust. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ukivu.com and engage with our services. It also describes the choices you have regarding your information and how you can exercise those choices.

Information We Collect

We collect information to deliver, maintain, and improve our platform. The categories include:

Information you provide directly: when you contact us, subscribe to updates, participate in events, or create an account, we may collect identifiers such as your name, email address, company or organization, job title, and any other information you choose to provide in forms or communications.
Information about your interactions: details about how you use Ukivu, including pages visited, features used, search queries, preferences, timestamps, and referral sources.
Technical and device data: information about the devices you use, such as IP address, browser type, language settings, operating system, and hardware identifiers, to help ensure security and proper functionality.

Information We Collect via Log Files

To monitor and improve the reliability and performance of our services, our servers automatically generate log files. These files may contain your IP address, browser type, device identifiers, pages you viewed, time spent on the site, referral sources, and actions taken on the site. We use this information for diagnostic purposes, analytics, and security monitoring. Log data is retained in accordance with applicable laws and internal data retention practices.

Cookies and Similar Tracking Technologies

We and our partners use cookies and related technologies to enhance your experience, analyze usage, and tailor content. Cookies may be first-party (set by Ukivu) or third-party (set by our partners). We categorize cookies into essential, performance, functional, and advertising types. You can control cookies through your browser settings and, where available, via our cookie preferences center. Be aware that disabling certain cookies may limit site functionality or the ability to access certain features.

Third-Party Advertising

We may collaborate with advertising partners who place cookies or use other technologies to deliver ads that reflect your interests. These partners may collect information about your visits to Ukivu and across other sites. We do not control these third partiesâ€™ data practices, which are governed by their own privacy policies. To learn about opt-out options for personalized advertising, you can visit resources such as the Network Advertising Initiative at https://www.networkadvertising.org/choices or the Digital Advertising Alliance at https://optout.aboutads.info/. You can also adjust ad preferences in your browser and through participating advertising networks.

Children's Privacy

Ukivu does not target or knowingly request information from children under the age of 13. If we learn that a child under 13 has provided us with personal data without verifiable parental consent, we will take steps to remove that information promptly and terminate related access. If you believe we may have collected such information, please contact us at [email protected] so we can address the issue swiftly.

Data Security and Retention

We implement a layered approach to security, combining administrative measures, technical controls, and physical safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and support legitimate business interests.

Your Rights and Choices

You may access, correct, update, or request deletion of your personal information by contacting us at [email protected]. You may opt out of marketing communications by using the unsubscribe option in emails. Where applicable, you may also have rights to restrict processing, object to processing, or request data portability under relevant laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post a notice of any material changes and update the â€œEffective dateâ€ above. We encourage you to review this policy periodically.