Contact Us

Contact Ukivu

Thank you for reaching Ukivu. Our commitment is to clear, timely, and trustworthy communication. Use the sections below to direct your inquiry to the appropriate team. Each submission is handled with care, confidentiality, and efficiency.

General Inquiries

For questions regarding the platform, partnerships, account management, billing, or customer support, please contact our general inbox. We review inquiries promptly and route them to the appropriate specialist.

Support email: [email protected]
Subject guidance: Include a concise subject line to ensure rapid routing and response.

Response expectations: Acknowledgement within one business day and a substantive reply within two to three business days under standard conditions.

Developer Submissions

Ukivu invites developers to submit applications, integrations, and extensions for platform publication. To facilitate a thorough and timely review, please provide the following information in your submission email:

App name and a concise overview
Platform compatibility (iOS, Android, Web, API, etc.) and minimum requirements
Pricing model, monetization terms, and billing considerations
API documentation URL, authentication method, and observed rate limits
Sandbox/test environment details and any credentials required for evaluation
Primary developer contact, company name, and geographic jurisdiction
Compliance notes or regulatory considerations relevant to the submission
Reference links or demo assets, if available

Submission channel: Email the package to [email protected] with the app name reflected in the subject line. A Ukivu Partnerships Engineering representative will respond for any clarifications needed.

Response Times

Ukivu maintains transparent timelines to support effective planning. Timelines apply to standard inquiries received during normal business hours and exclude public holidays and platform-wide incidents.

General inquiries: Acknowledgement within 1 business day; substantive response within 2â€“3 business days.
Developer submissions: Acknowledgement within 1â€“2 business days; initial technical review within 5â€“7 business days; final decisions vary by submission complexity.
Escalations and urgent matters: Tickets marked as Urgent are routed to onâ€‘call specialists for expedited handling.

For outages or service-impacting incidents, please indicate Urgent in the subject line to help us prioritize and escalate promptly.